Novotel Santos Gonzaga

We've stayed here three times before, and although we like the location and the overall amenities (pool, bar, restaurant), the quality of service has diminished with each visit to the point that we will likely seek other accommodations the next time we come to Santos.

The hotel is located in a prime location, close to shops, restaurants and the beach. We were greeted at the reception by the lovely Tiago, who was really polite and always made us feel welcome with a smile whenever we entered the hotel during our 5 days in Santos. Our seaview room on the 30th floor was very spacious, and had the most amazing shower, a Nespresso coffee machine and stunning views of the sea and the city. The buffet breakfast was very good, with a variety of cooked breakfast, continental breakfast, an arrays of fruits, cold meats and cheeses. The room service meal was also very tasty. Overall, a great hotel offering everything you need for a pleasant stay in the heart of Santos.

Good location good parking fitness center

location and size of room

clean and courteous staff